Service is core to our philosophy. Our support members have provided a comprehensive list of frequently asked questions here, but if you have any questions, contact us at any time.
WHAT DOES PAIDUP DO FOR ME?
PaidUp brings a thoughtful approach to payments. We like to think that we are trailblazers in the payments industry, but recognize there are plenty of ways to process payments available in the market today. However, we believe the challenge that exists in youth sports is not strictly related to processing, it’s the consistency associated with following up after a payment is missed or when a custom payment needs to be structured for a parent. We handle all of this for an organization so they can focus on recruiting and retaining the best athletes and coaches. We are the only solution in the market that puts you in a position to completely offload the burden of managing payments!
WHAT DO YOU MEAN BY DIFM?
Think Do-It-Yourself (“DIY”) and then imagine how great the exact opposite would be. That’s us! We are leading the Do-It-For-Me (“DIFM”) revolution within youth sports administration because we believe that is what coaches, club directors and team owners are looking for.
WHAT SEPARATES PAIDUP FROM PAYPAL OR OTHER PAYMENT PROCESSORS?
We certainly have the platform to support payment processing and reporting back to the organization. However, the big difference between us and PayPal is the fact that we manage the entire payments process for you. Think of us as an extension of your team where we handle everything related to payments (or receivables for you business types:-). All the processing, all the reconciliation and reporting, all the follow-up with parents, everything.
WHEN IS THE RIGHT TIME TO TRANSITION TO PAIDUP?
We need to have everything set up for you prior to your first parent meeting or tryouts. This is really important so we can be ready to go once your parents are ready to start coming in to app.getpaidup.com. In addition, we want to be prepared to work quickly once your tryouts are complete and you are obtaining financial commitments from parents.
WHAT IS IN IT FOR THE PARENTS?
We are parents ourselves and really wanted a convenient solution to manage payments. We find that 51% of all organizations are still taking cash and check and we provide a solution that takes everything online. Parents can make a payment via eCheck, debit or credit card (no cash is accepted). We also encourage parents to communicate with us especially when they have a question about payments or when they need a custom payment structured for themselves. Parents also have a payment solution they can take with them to other youth sports clubs they are participating with. Imagine how convenient it will be for parents once all youth sports clubs are using PaidUp!
WHAT TYPES OF PAYMENTS DO YOU COLLECT?
All of them! Our clients typically use us to manage everything from ongoing registration or tuition payments to camps, clinics, tournament fees, private coaching lessons and anything else you can think of. We can also support those pesky fees that are paid directly to coaches outside of the club and can set up individual accounts to distribute funds to sub-accounts of the main organization.
WHO ARE YOU?
We are a team of people focused on helping to make youth sports better. Our CEO, a parent of three boys very involved in youth sports, personally experienced a lot of the administrative pain associated with youth sports and set out in 2014 to solve some of the challenges. Now, we have a team of people working tirelessly to build a great platform and offer best-in-class service and support to youth sports organizations.
WHERE ARE YOU LOCATED?
We are located in Austin, TX, but have a local presence in Southern California as well. We also have clients all over the U.S. from Florida to Texas to California. Please give us a shout if you are in the area as we would love to meet you!
HOW DOES PAIDUP PRICING REALLY WORK?
Our pricing is designed to be simple and affordable for everyone. PaidUp charges a flat fee to manage the entire payments process for an organization. The PaidUp fee is typically tiered to allow for cheaper rates as more volume flows through our platform. Please contact sales atfor more information on how tiered pricing can reduce your costs. We even have free options available so please reach out to us to learn more!
ARE YOU CHARGING ME OR THE PARENTS?
This is really up to the organization since PaidUp supports both the organization and the parents. The card processing and PaidUp fees can be bundled so it is nice and simple. For example, you may absorb the PaidUp fee but pass the card processing fees on to parents. That’s the type of flexibility we offer and can support what works best for your situation.
HOW DO I GET CHARGED FOR THE PAIDUP FEES?
The PaidUp fees are only paid on money that flows through our system. Therefore, our interests are completely aligned. If we don’t process a payment, we do not get paid. It is in everyone’s best interest for PaidUp to manage the process friendly and professionally so we can keep our rate of collection very high.
HOW DO I SIGN-UP TO HAVE PAIDUP MANAGE PAYMENTS?
Simple. Go to “Sign-Up” and choose “Team.” From there, the process takes less than five minutes as we only need three key pieces of information from you. First, we need to know the legal name of your organization. In addition, we need the EIN (or tax identification number) and the account you want us to deposit funds into.
WHAT’S THE ONBOARDING PROCESS LOOK LIKE?
Once you have the initial signup complete, we will reach out to you within 24-hours to set up your organization on our platform. This process usually only takes about thirty minutes to complete and we will need to know what teams you have (ex. 7U Red) and the costs associated with those teams. We will also setup custom payment options your parents can choose as they come into our platform.
HOW LONG DOES IT TAKE TO SET EVERYTHING UP?
It’s quick. Typical setup time is a couple of days, but if you are in a crunch prior to the beginning of your season we can have you set up more quickly. However, it’s really important that the right pricing has been communicated to parents based on how the organization chooses to bundle fees, which is why we like to have everything set prior to your first parent meeting or tryout
WHAT COMES WITH THE PAYMENT COLLECTION SERVICE FROM PAIDUP?
PaidUp is your payments concierge. We want to do the time consuming stuff for you so you can stay focused on recruiting and retaining the best athletes and coaches. With the payments management service, we will setup your organization, your payment amounts and payment schedule on our site. You then direct all users to app.getpaidup.com to register and provide us payment information, which will allow PaidUp to process the payments.
ARE THERE ANY OTHER FEES FOR PAYMENT COLLECTIONS?
We do charge a one-time setup fee of $550 to get your organization set up on our platform. There are no other fees other than those outlined in our Pricing FAQ’s. Nice and simple and very transparent!
WHEN DO I GET MY MONEY?
Credit card payments that are successfully processed can be paid out within 2 business days. You have the option of getting paid on every card we process immediately (resulting in several deposits into your bank account) or on a monthly basis (one lump sum deposit into your bank account). How you wish to get paid is your choice when we set up and onboard your organization.
WHO DOES PAIDUP USE FOR CARD PROCESSING?
PaidUp partners with Stripe (PCI Service Provider Level 1, the most stringent level of certification available). The best way for PaidUp to keep its prices low is to let Stripe handle the regulatory requirements of taking payments. As a result, Stripe requires that we setup a managed account for you with Stripe and that only takes a few minutes to do so through our site. We handle all of this for you so you don’t have to worry about it.
WHAT HAPPENS WHEN YOU CAN’T PROCESS A CARD?
Sometimes we cannot process a card. This can happen because a card expired, an address changed or sometimes due to insufficient funds. Despite the reason, when a payment cannot be collected, PaidUp contacts the parent to work with them to resolve the issue and process the payment. If after several attempts to process the payment, we still cannot do so, someone from our team will communicate with you what has happened and determine the best course of action.
WHY DOES PAIDUP NEED MY EIN OR SSN?
Part of our responsibilities involve verifying your identity and confirming the legal entity associated with your business. Collecting this information enables us to automate parts of the registration process so that we can start processing payments immediately. We do not use this information for any other purposes, and we take your privacy and the security of your data very seriously.
We want to make sure that parents feel confident that their money is being sent to the right team. PaidUp must verify that your name or the name of your business matches the SSN or EIN. For this reason, you should always provide us your full, legal name.
If you do not have a US tax ID (SSN or EIN), then we may need to verify you using a government-issued photo ID; please scan and send that to us via email. This is required to help avoid criminal activity and money laundering. It’s important that anybody sending large quantities of money knows who they are paying and checks the payees against certain government watchlists (entities on this watchlist include terrorists, drug dealers, potentially corrupt government officials, etc). If you’re not one of these entities, then you have nothing to worry about.
HOW DO PARENTS GET SUPPORT?
We offer a number of different ways for parents to contact us because we want them to have a great experience with your organization and with us. Parents can call us at (855) 764-3232, chat with us via getpaidup.com, or email us at firstname.lastname@example.org. We are always super responsive because we are parents too and understand parents deserve a quick response to a request or to an issue.
WHAT TYPE OF SUPPORT DO PARENTS TYPICALLY NEED?
Generally, parents are reaching out to us with a question about the payment associated with their athlete or because they need a custom payment structured for them, which we are happy to accommodate. We actually love it when parents contact us because we pride ourselves on helping them.
DO YOU HAVE A REFERRAL PROGRAM?
Absolutely! We love referrals from the organizations we work with or the parents we support. Generally speaking, we have two options to choose from. First, we have a simple referral program paid for youth sports organizations who come on board with us. These payments are generally made as soon as the organization starts processing payments with us. In addition, we offer a potentially more lucrative option for coaches, club directors and team owners that might want to join our sales team on a contract basis. For more information, please reach out to us at (512) 518-4943.
I WILL LOSE THE PERSONAL TOUCH WITH THE PARENTS PARTICIPATING WITH MY ORGANIZATION.
Not necessarily. Often times, coaches appreciate the fact that they don’t have to deal with the anxiety of managing payments. We pride ourselves on being friendly and professional and will go out of our way to accommodate a parent in need of a custom solution. Further, parents appreciate the fact that they always have someone to reach out to with a question (or if they need a custom payment structured).
WE HAVE PARENTS THAT HAVE TO PAY IN CASH.
Did you know that according to the FDIC, only 7.7% of all households in the U.S. do not have a bank account? We do offer the ability to pay with eCheck, debit or credit card and it is rare that we run into a situation where cash is the only way a parent can make a payment. Prepaid debit cards are another easy way for a parent to make a payment through our platform.
I CAN’T RAISE PRICES TO PARENTS.
We are parents ourselves and we are definitely sensitive to the fact that youth sports are expensive these days. We often find that there is a way to incorporate our solution while not passing too much on to the parents. In addition, parents appreciate the fact that the organization is making an investment to improve the experience of the athlete and the family.
I’M ALREADY USING A REGISTRATION SYSTEM.
Great! Think of us as the next step in the evolution of your youth sports organization. We are not proposing that you change the system you are currently using, in fact, we want you to keep using it! We suggest you use your current system to manage registration and communication (though we do offer our registration system for free) and use PaidUp as your DIFM payments solution. Parents do ultimately interact with two systems, but appreciate the fact that they always have someone they can reach out to with a payments related question or request. We also provide you a PaidUp button for your existing site so parents can easily find us.
I STILL HAVE TO MANAGE THE BAD DEBT.
Ultimately, we are not guaranteeing payment collection, but we do have a 97.45% historical success rate. This is because we are consistent and because we have built a very flexible platform. If a parent needs a custom payment structured we can easily accommodate them. These two things really help us maintain a very high rate of collections.
YOU AREN’T DOING ANYTHING DIFFERENT THAN I’M DOING.
While that may be true on some level, we tend to focus on results as much as we do the process. We find that 51% of clubs are still taking cash or check as their primary form of payment. In addition, 64% are using a volunteer to manage payments (or they are self-managing payments). When one or both of these factors are present, we find that the industry average of 10-12% in uncollected funds holds consistent. We can often achieve much better results than the industry average, which helps to reduce uncollected funds significantly.
I AM TOO SMALL TO NEED YOUR SERVICES.
We typically work with organizations that have 50 athletes or more. We are proud to share that we work with smaller organizations than that, but they are typically growing rapidly and need a professional payments solution sooner rather than later.
WE DON’T HAVE A PROBLEM WITH RECEIVABLES.
Great! That means you are doing things the right way. However, we find that 51% of clubs are still taking cash or check as their primary form of payments. In addition, 64% are using a volunteer to manage payments (or they are self-managing payments). When one or both of these factors are present, we find that the industry average of 10-12% in uncollected funds holds consistent. We can often achieve much better results than the industry average, which helps to reduce uncollected funds significantly.
WE NEED A SOLUTION WITH A PRESENCE IN OUR COMMUNITY.
We get it. We live in small communities as well and appreciate the importance of community. That’s why we take a very friendly, professional approach to what we do. In addition, we have a local presence in both Texas and California with a rapidly expanding presence in other states as well. We will also make plans to attend your parent meeting if you would like us to.
WE ARE LOOKING FOR AN “ALL-IN-ONE” SOLUTION.
Many times in the software development world an “all-in-one” solution requires a power user, someone that spends their entire day working in that system. We recognize this is not often the case in youth sports given the predominance of volunteers managing key functions for an organization. Our thought is that smaller, more nimble systems are better for the environment we work in.